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When used herein: -
“Booking Request” refers to the electronic booking form, or request for a quotation received from the Customer, as the case may be.
“Customer” means the individual/entity named as the customer in the Booking Request.
“National Events” means such events occurring in Singapore, the details and duration of which may be viewed from time to time on PAL’s website at https://www.primeaceslimousine.sg/national-events.
“PAL” means Prime Corporate Travel Company Pte Ltd, its successors and assigns.
“Scheduled Pick-Up Timing” means the date(s) and time(s) that the Customer has requested for pick-up as stated in the Booking Request and confirmed in writing by PAL. In relation to airport / cruise centre arrivals, this will include the buffer period requested by the Customer, if any.
Unless otherwise agreed in writing, the terms and conditions herein shall constitute an integral part of the contract between PAL and the Customer for the hire of PAL’s vehicle(s) and driver(s).
It shall be the Customer’s sole responsibility to ensure that all passengers in the Customer’s party are fully aware of, and abide by these terms and conditions.
The following are absolutely prohibited on all of PAL’s vehicles: -
Consumption of food;
Consumption of beverages;
Consumption of illegal substances;
Disorderly behavior;
Interfering with the driver’s safe operation of the vehicle;
Smoking;
Glass containers;
Firearms; and
Explosives and fireworks.
PAL reserves the right to refuse service to any of the passengers in the Customer’s party who are in breach of paragraph 4 herein, or are in the driver’s judgement unfit to travel. PAL also reserves the right to terminate the hire immediately without any refund or compensation whatsoever in the event there is any breach of paragraph 4 herein.
All passengers in the Customer’s party are required by law to wear seatbelts at all times when the vehicle is in motion.
In the event that PAL’s vehicle is damaged or soiled by the acts or omissions of the Customer and/or the passengers in the Customer’s party, whether such acts or omissions are accidental or otherwise, the Customer agrees to bear all repair and/or cleaning charges thereby incurred, which will be invoiced separately to the Customer once ascertained.
The standard rates charged by PAL for airport / cruise centre arrivals and/or departures, and point transfers in Singapore are: -
Rate is Valid for Year 2025 | ||||
Fleet Type | Capacity | Arrival | Departure | Point |
Business Minivan (Toyota Vellfire/Alphard) | 4 Pax with 4 Suitcase | $98.10 | $98.10 | $98.10 |
Business Sedan (Mercedes E-Class) | 2 Pax with 2 Suitcase | $98.10 | $98.10 | $98.10 |
First Class Sedan (Mercedes S-Class) | 2 Pax with 2 Suitcase | $218 | $218 | $218 |
Minibus (Toyota Hiace Hiroof) | 9 Pax with 9 Suitcase | $109 | $109 | $109 |
23-Seater Coach Bus | 13 Pax with 13 Suitcase | $196.20 | $196.20 | $196.20 |
40-Seater Coach Bus | 20 Pax with 20 Suitcase | $239.80 | $239.80 | $196.20 |
The rates charged by PAL for hourly services are: -
Rate for 2025 | |
Fleet Type | Hourly rate (per hour or part thereof) |
Business Minivan (Toyota Vellfire/Alphard) | $92.65 |
Business Sedan (Mercedes E-Class) | $92.65 |
First Class Sedan (Mercedes S-Class) | $218 |
Minibus (Toyota Hiace Hiroof) | $92.65 |
23-Seater Coach Bus | $141.70 |
40-Seater Coach Bus | $192.20 |
Special rates and additional charges above the standard rates (excluding GST and any additional charges, if any) will apply in the following instances: -
Bookings for journeys taking place between 2300 hrs – 0659 hrs | : | Additional S$21.80 |
Bookings for journeys taking place within the first 3 days of the Chinese New Year public holiday in Singapore | : | Additional 50% above the normal rate |
Bookings for National Events | : | Additional 100% above the normal rate |
Provision of child seat | : | Additional S$21.80 per seat |
Provision of booster seat | : | Additional S$21.80 per seat |
Hourly Service | : | Minimum of 3 hours per booking Usage and extensions are charged per hour or part thereof, at PAL’s standard hourly service rate |
Additional charges may also apply in the event of any changes to the booking, or any repair or cleaning costs incurred by PAL etc. Such charges are provided for
separately in these terms and conditions and will be invoiced separately to the Customer once ascertained.
Unless otherwise agreed in writing, the Customer will be advised of the amount to be paid upfront in full and in advance to secure the booking.
Any additional charges incurred in the course of the hire must be paid within 7 calendar days from the date they are invoiced to the Customer.
All rates are stated in Singapore dollars (SGD). All rates are inclusive of prevailing Goods and Services Tax (GST) (currently at 9%) and Electronic Road Pricing (ERP) charges.
If the Customer has requested a particular vehicle specification, PAL will endeavor to accommodate the request, subject to availability on a first-come, first-served basis. However, please note that vehicles are generally in more limited supply due to high demand during public holidays in Singapore and during National Events.
During National Events, PAL will generally require a minimum booking for the full duration of the event, at PAL’s standard hourly service rates for not less than 10 hours per day.
In the event that the vehicle specification requested is unavailable due to unforeseen circumstances or mechanical failure, PAL will endeavor to provide a reasonably suitable replacement in its absolute discretion. If the replacement is not acceptable to the Customer, the Customer may cancel the booking and receive a full refund. The Customer agrees in any event to hold PAL harmless for any and all loss, damage, claims and expenses whatsoever that the Customer and/or the passengers in the Customer’s party may incur or suffer directly or indirectly in connection with such cancellation.
The agreed date(s), time(s), pick-up and drop-off location(s) for the hire shall be as stated by the Customer in the Booking Request and confirmed in writing by PAL. PAL cannot assume responsibility for keeping track of changes to flight schedules. It shall at all times remain the sole responsibility of the Customer to notify PAL of any changes, to avoid any incurring any additional charges due to cancellations or delays.
The number of passengers and luggage (if any) shall be determined at the time of booking as stated in the Booking Request and confirmed by PAL. PAL reserves the right to refuse any additional passengers and/or luggage.
Whilst PAL will endeavor to accommodate requests for changes to the booking, this is subject to there being available resources to meet such requests, and may also be subject to the payment of additional charges, which will be advised to the Customer. PAL shall at all times retain the right and absolute discretion to refuse such requests.
Any request to include additional pick-up and/or drop-off points is subject to PAL’s agreement in writing and there being available resources to meet such requests. This may also be subject to the payment of additional charges, which will be advised
to the Customer. PAL shall at all times retain the right and absolute discretion to refuse such requests.
Any request to extend the agreed period of hire is subject to PAL’s agreement in writing and there being available resources to meet such requests. This may also be subject to the payment of additional charges, which will be advised to the Customer. PAL shall at all times retain the right and absolute discretion to refuse such requests.
Hourly service booking for more than 1 vehicle
Any request to increase or reduce the number of vehicles in the booking must be notified to PAL in writing at booking@primeaceslimousine.sg not less than 7 calendar days before the Scheduled Pick-Up Timing (not including the date of the Scheduled Pick-Up Timing).
If there are multiple Scheduled Pick-Up Timings for the booking, the first timing shall apply for the purpose of calculating the 7-day notice period.
If such change is notified to PAL less than 7 calendar days before the Scheduled Pick-Up Timing, PAL shall have the right to refuse the request and to continue to charge the Customer for supplying the number of vehicles based on the booking that was originally confirmed.
Customers who request for our VIP Meet and Greet Service must take note of the following terms and conditions that apply specifically to this service: -
Baggage allowance
Each passenger is limited to 2 pieces of check-in baggage. There will be a charge of S$54.50 for each additional piece of baggage.
There may also be an additional charge for odd-sized baggage.
Special rates for certain timings
There will be an additional charge of 15% above the normal rate for airport / cruise centre actual arrivals and/or departures between 2200 hrs to 0700 hrs.
There will be an additional charge of 15% above the normal rate for airport / cruise centre arrivals on public holidays, or the eve of public holidays in Singapore.
Cancellations / Changes to timing
Any cancellations or changes to the Scheduled Pick-Up Timing, regardless of the underlying reason, must be notified to PAL in writing not less than 48 hours before the Scheduled Pick-Up Timing.
Unless otherwise agreed in writing, all cancellations or changes to the Scheduled Pick-Up Timing that are notified to PAL less than 48 hours before the Scheduled Pick-Up Timing will be rejected. For the avoidance of doubt, the Customer shall bear the full
In the event of any delay to the Scheduled Pick-Up Timing, the Customer must notify PAL as soon as possible by telephone at +65 6100 5959.
Any requests to change the Scheduled Pick-Up Timing is subject to PAL’s agreement in writing and there being available resources to meet such requests. This may also be subject to the payment of additional charges, which will be advised to the Customer. PAL shall at all times retain the right and absolute discretion to refuse such requests.
In the unlikely event that you have difficulty locating your driver, please contact us by telephone at +65 6100 5959. We will immediately direct your driver to you.
If not all of the passengers in the Customer’s party are affected by the delay, PAL reserves the right to fulfil the booking by leaving with any passengers already on board. Any passengers not on board will be responsible for securing their own alternative transportation. In such an event, PAL shall not be liable for providing any refund or compensation whatsoever.
There shall be no additional charge if PAL has agreed in writing to change the Scheduled Pick-Up Timing at no charge after being notified pursuant to paragraph 25 herein, or if the length of delay relative to the Scheduled Pick-Up Timing is within the following grace periods: -
Airport / Cruise Centre Arrival (all fleet types) - within 60 minutes
Departures and Point Transfers - within 30 minutes (All fleet types except 23 & 40-seater coach buses)
Departures and Point Transfers - within 15 minutes (23 & 40-seater coach buses)
If the length of delay relative to the Scheduled Pick-Up Timing exceeds the applicable grace period stated in paragraph 29 herein, the following additional charges will apply: -
Airport / Cruise Centre Arrival (all fleet types)
Between 61 to 120 minutes delay - Chargeable as a fresh booking
based on the original agreed terms
Delay exceeding 120 minutes - Chargeable at hourly rate for each
hour or part thereof calculated based on the length of delay relative to the time the flight landed
Departures and Point Transfers (all fleet types except 23 & 40-seater coach buses)
Between 31 to 60 minutes delay - Chargeable as a fresh booking
based on the original agreed terms
Delay exceeding 60 minutes - Chargeable at hourly rate for each
hour or part thereof calculated based on the length of delay relative to the Agreed Pick-up Timing
Departures and Point Transfers (23 & 40/45-seater coach buses)
Between 16 to 30 minutes delay - Chargeable as a fresh booking
based on the original agreed terms
Delay exceeding 30 minutes - Chargeable at hourly rate for each
hour or part thereof calculated based on the time the flight landed
If the Customer has not notified PAL of any delay to the Scheduled Pick-Up Timing and is not contactable by the end of the applicable grace period stated in paragraph 29 herein, the Customer will be deemed to have repudiated the contract. In such an event, PAL shall have the right to accept the Customer’s repudiation and treat the booking as terminated. The Customer agrees that, having reserved the resources to fulfil its obligations under the contract, PAL is entitled to charge 100% of the booking fee regardless.
We understand that cancellations are sometimes necessary and unavoidable. In such an event, unless otherwise agreed in wiring, the terms and conditions in this section shall apply.
For Arrival / Departure / Point Transfer Services
Except in circumstances where PAL has agreed in writing to a cancellation at no charge due to unforeseen circumstances, any cancellation of the booking must be notified to PAL in writing not less than 24 hours before the Scheduled Pick-Up Timing.
If such cancellation is notified to PAL less than 24 hours before the Scheduled Pick-Up Timing, the Customer agrees that, having reserved the resources to fulfil its obligations under the contract, PAL is entitled to charge a cancellation fee equivalent to 100% of the booking fee.
For Hourly Services
Except in circumstances where PAL has agreed in writing to a cancellation at no charge due to unforeseen circumstances, any cancellation of the booking must be notified to PAL in writing not less than 72 hours before the Scheduled Pick-Up Timing.
If such cancellation is notified to PAL less than 72 hours before the Scheduled Pick-Up Timing, the Customer agrees that, having reserved the
resources to fulfil its obligations under the contract, PAL is entitled to charge a cancellation fee equivalent to 100% of the booking fee.
For National Events
If a request to cancel a booking for a National Event is notified to PAL in writing not less than 30 calendar days before the Scheduled Pick-Up Timing (not including the date of the Scheduled Pick-Up Timing), there will be no cancellation charges imposed.
Except in circumstances where PAL has agreed in writing to a cancellation at no charge due to unforeseen circumstances, if the cancellation is notified to PAL less than 30 calendar days before the Scheduled Pick-Up Timing, the following cancellation charges shall apply: -.
Less than 30 days but more than 14 days - 30% of invoice amount Less than 14 days but more than 7 days - 50% of invoice amount Less than 7 days - 100% of invoice amount
Please note that all notifications for cancellation shall not be effective unless acknowledged and confirmed in writing by PAL. If you do not receive such a confirmation, please contact us immediately by telephone at +65 6100 5959.
PAL and/or its employees, subcontractors or affiliates shall not be responsible for handling or maintaining any luggage or personal belongings, or for any loss or damage to any luggage or personal belongings left in the vehicle during or after the hire. Please always check for all luggage and personal belongings thoroughly prior to leaving the vehicle.
The Customer agrees to hold PAL harmless for any and all negligence by PAL’s employees, subcontractors or affiliates in relation to PAL’s provision of services under the contract. PAL shall not be responsible for any indirect or consequential losses thereby arising.
In any event, the Customer agrees that PAL’s liability shall be limited to, and shall at all times not exceed the total amount invoiced to the Customer under the contract.
In no event shall PAL, or any of its employees, subcontractors or affiliates, be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of PAL, its subcontractors or affiliates. PAL shall be excused from the performance of its obligations in such instances.
A person who is not expressly named as a party to the contract, or to these terms and conditions, shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any term the contract, including these terms and conditions, but this does not affect any right or remedy of a third-party which exists or is available apart from that Act.
The contract and the terms and conditions herein shall be governed by and construed in accordance with the laws of the Republic of Singapore. PAL and the Customer agree to submit any and all disputes arising out of, or in connection with, the contract and these terms and conditions to the exclusive jurisdiction of the Courts of Singapore.
The Customer consents to the service of process out of the Courts of Singapore, in relation to any action brought by PAL to enforce the contract and/or the terms and conditions herein, by sending electronic copies thereof to the Customer’s email address as stated in the booking form.
No purported variation of these terms and conditions shall be binding and effective, unless agreed to by both PAL and the Customer in writing.
Any delay or forbearance by PAL in enforcing its rights under the contract or these terms and conditions shall not constitute or be deemed to operate as a waiver of such rights, and PAL shall at all times be entitled to enforce any breach by the Customer of any of the terms and conditions herein.
If any provision in these terms and conditions is held to be illegal or unenforceable, the enforceability of the remaining terms and conditions shall not be affected.
